Privacy Policy

1. Information we collect

Depending on how you use our site and services, we may collect:

• Personal information: Name, email address, phone number, and service or mailing address.
• Service information: Details about your equipment, your home, and the work you've asked us to do.
• Technical information: IP address, browser type, device and operating system, and the pages you visit.
• Usage information: How you navigate and interact with our website and booking tools.

2. How we use your information

We use what we collect to:

• Schedule, deliver, and improve our HVAC services.
• Communicate with you about bookings, quotes, and service requests.
• Send promotional or membership updates — only if you've opted in.
• Understand how our website is used so we can make it better.

3. Sharing your information

We never sell or trade your personal information. We share it only in these limited cases:

• Service providers: Trusted partners who help us run our website, scheduling, and payments — bound to use your data only for that purpose.
• Legal requirements: When required by law, or to respond to a valid legal request.
• Business transfers: If our business is merged or acquired, your information may transfer with it under this same policy.

4. Security of your information

We use a range of technical and organizational safeguards to keep your personal information safe. No method of transmission over the internet is completely secure, so while we work hard to protect your data, we can't guarantee absolute security.

5. Your rights

You can ask us at any time to:

• Access the personal information we hold about you.
• Correct anything that's inaccurate or out of date.
• Delete your personal information, subject to legal and record-keeping exceptions.
• Opt out of marketing communications — every email includes an unsubscribe link.

6. Cookies and analytics

Our website uses cookies and similar tools to remember your preferences and measure how the site performs. You can block or delete cookies in your browser settings, though some parts of the site may not work as well.

7. Children's privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we'll delete it.

Website advertising measurement

Across our public website, Meta Platforms pixel 898648519073366 measures page visits for advertising measurement and optimization. It replaces the previous duct-cleaning pixel and also reports a Lead only after an offer request is saved. It may receive page URLs, IP addresses, browser/device information and measurement cookies; we do not enable automatic form collection or customer matching. In the EU, EEA, UK and Switzerland, and when location is unknown, the pixel stays blocked until you accept. Elsewhere it runs unless you reject or an applicable browser privacy opt-out is enabled. Cookie settings in the footer lets you reject or withdraw at any time. We retain the browser visitor reference, region, decision time, notice and choices shown, with acceptance evidence preserved after withdrawal. Refused events are not replayed. Administration and internal pages are not reported.

Google measurement and campaign advertising choices

Our forms save your contact details and request for the Fix it Frankie team to respond; those details are not sent in measurement events. Google Analytics through Google Tag Manager receives permitted website visits, confirmed inquiry events and booking events for measurement and advertising optimization. The duct-cleaning page receives confirmed form events in GTM, but its reporting tags remain disabled pending safe campaign-specific configuration. Tools may process IP addresses, browser/device information, page URLs and measurement cookies. In the EU, EEA, UK and Switzerland, or when location is unknown, these tools load only after acceptance; elsewhere they load unless you reject or use an applicable browser privacy opt-out. Cookie settings records your browser visitor reference, region, decision time, notice and choices separately from service requests. Acceptance evidence is retained after withdrawal. Withdrawal applies immediately across pages and open tabs; refused events are not replayed.

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Continuing to use our website after that means you accept the updated policy.